Privacy policy

1. Who we are

The data controller is SIA F17, registration number 40203442765, VAT registration number LV40203442765, registered address: Friča Brīvzemnieka iela 7, Liepāja, LV-3401, Latvija. You can contact us about data processing at hello@wimotrack.com.

2. What this policy covers

This policy applies to the WIMOtrack website, account, and shipment monitoring workspace. It covers information we receive when you create an account, connect a store, import shipments, or contact us.

If you use WIMOtrack for your store, you are generally the controller of your customer and order data, while SIA F17 processes that data on your behalf to provide the service. You are responsible for having an appropriate legal basis and informing your customers about how their data is used.

3. Information we receive

• Account details such as your name, email address, and profile image when you sign in with Google or another enabled identity provider.
• Store, order, and shipment information that you choose to connect or import, including tracking numbers, carriers, statuses, destinations, and delivery events.
• Technical information needed for security, session management, troubleshooting, and reliable service operation.
• Information you send to us when requesting support or asking another question.

4. Why and how we process information

• To create and maintain your account, provide sign-in, store connections, and shipment monitoring — to perform our contract with you or take steps at your request before entering into a contract.
• To normalise carrier events, identify possible delays, and show operational risks in the workspace — to provide the service and pursue our legitimate interests.
• To protect the service, prevent misuse, diagnose errors, and improve the product — to pursue our legitimate interests.
• To comply with applicable legal obligations — where such an obligation applies.
• Where consent is required for a particular purpose, we will ask for it separately and you can withdraw it.

5. Connected services and recipients

To operate WIMOtrack, information may be processed by infrastructure, authentication, store, carrier, and other technical providers that help us deliver the functionality you choose. These providers may use data only for the purposes we specify and under applicable data protection requirements.

When you connect a store or another external service, you grant only the permissions needed for the selected workflow. You can disconnect a service from the WIMOtrack workspace where that feature is available.

6. Retention and security

We retain information for as long as needed to provide your account and the service, meet legitimate operational needs, or comply with legal obligations. After an account or data deletion request, information is deleted or anonymised unless the law requires us to retain it or it remains in a limited backup cycle.

We use access controls, secure connections, and managed infrastructure. No online service can guarantee absolute security, so use secure authentication and connect only sources you are authorised to manage.

7. Your rights

Subject to applicable data protection law, you may have the right to request access to, correction or deletion of your personal data, restriction of processing, objection to processing, and data portability. Where processing is based on consent, you can withdraw it at any time.

Send a request to hello@wimotrack.com. To protect your account, we may ask for additional information to verify your identity. If you believe your data is being processed unlawfully, you may complain to the Data State Inspectorate of Latvia.

8. Automated evaluation

WIMOtrack may use rules and shipment events to show operational alerts about possible delays or exceptions. These signals are intended to organise work, are not legally binding decisions, and do not by themselves produce significant effects for you or your customers.

9. Changes

We may update this policy as WIMOtrack functionality, service providers, or applicable requirements change. If changes are material, we will publish a new update date and, where appropriate, notify you in another suitable way.